SUPPORT

DNS stands for Domain Name Server - basically these are the records of your domain, it's where we configure how your domain works -> where to find your website, how you can have email @yourdomain and how you can have sub-domains.yourdomain.

DKIM, SPF and DMARC are all email authentication methods or protocols:

• DKIM - DomainKey Identified Mail: It allows the receiver to check that an email claimed to have come from a specific domain was indeed authorized by the owner of that domain.
  
  
• SPF - Sender Policy Framework: Designed to detect forging sender addresses during the delivery of the email. SPF alone is limited to detecting a forged sender claim in the envelope of the email, which is used when the mail gets bounced.
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• DMARC - Domain-based Message Authentication Reporting and Conformance: It is designed to give email domain owners the ability to protect their domain from unauthorized use, commonly known as email spoofing.

Every website requires a domain - this is a website address i.e. https://domain.com - it's where you're located, commonly referred to as a URL.

Shy of the free domains provided by some website development tools like Wix and Weebly, every domain needs to be registered and renewed annually (you can purchase advanced years i.e. three years at once). Free domains are not professional business addresses and should only be considered for hobby projects.

• DOMAINS: A "TLD" (Top Level Domain) such as a ".com" is very affordable at circa $20 per year. Other domains are typically categorised as "country" i.e. .co.nz or .com.au OR creative such as .live .actor .fun .media (there are many to choose from) and they typically range in price from $20-$90 annually.
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• HOSTING: Every website needs to be hosted somewhere, the host is the space where the website exists. Sometimes the hosting can be tied to a website builder program which can be extremely helpful, easy and cost effective. We commonly do this.

We have many clients who have quick and small requirements such as website updates (a promotion, a new staff member), logo tweaks (i.e. size changes for a particular use), add a new staff email address, an opinion re: which tool to use for a specific purpose, a question re: a DMARC Report query or a DNS records change (i.e. CNAME for new software).

The SLA is a billed allocation of time + a specific expectation re: how fast that request will be delivered. This saves us having to produce, invoice and bill for 15 minutes of work, even if it occurs randomly, ten times in one month yet none the following month. Billed annually.

We offer THREE (3) tiers of SLA:

PRIORITY (#1) means we will respond as close to immediately as possible, within the same day. FOUR hours available in total. $300.

BUSINESS (#2) means we will respond within 24 hours and usually complete the work within 48 hours. FOUR hours available in total. $200.

STANDARD (#3) means we will respond within 48 hours and begin the assigned work within 48 hours. FOUR hours are available in total. $100.

NOTE: Work that requires one hour or more may otherwise be invoiced.